Technical & Business Operations Specialist

Description : Technical & Business Operations Specialist. Company : AMDOCS LTD. Location : Manila

Job ID : 107053

Required Travel : Minimal

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world.

Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries.

Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http : / / www.amdocs.com

In one sentence

This TBO Specialist is focused on Service Transition which ensures that the projects are going live to production

What will your job look like?

1. Project Management : Assess / Approve / Reject project compliance endorsements

2. Governs status and callouts of upcoming projects.

3. Establish Service Transition process flows and ensure its proper execution.

4. Endorses / Recommends project completion status to IS.

5. Presents to vendor meetings Service Transition status and challenges.

6. Assesses weekly and monthly reports.

7. Validates resources availability and attrition plan.

8. Conducts weekly checkpoint on agreed metrics and SLAs.

9. Attends alignment sessions with client

10. Manages the customers and vendors

All you need is...

  • Bachelor's Degree graduate
  • 6 to 7 years of relevant experience
  • Must have Project Management Experience and Customer Facing background
  • At least 2 years of experience in managing a team or project resources
  • Preferably with Vendor Management Experience
  • Excellent Communication and Presentation skills
  • Understands Service Transition process gates, end-to-end flow, and continuous improvement
  • Familiar with other ITIL functions (Incident Mgt, Change Management, Problem Management, Service Desk, etc.) and can easily identify the touchpoints with the Service Transition Process
  • Had considerable length of practical experience in Transitioning large IT projects.
  • Familiarity with Agile process in the context of Service transition
  • Understands Agile concepts like (sprint, user stories, sprint deployment, etc.)
  • Familiarity with AWS entities from the ST perspective
  • Why you will love this job :

  • You will be able to understand high level Solutions Plan to have an idea on possible compliance requirements
  • You will have excellent products and solutions
  • You will have scope for professional development
  • Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce